Every enquiry answered
You already paid for the call. Stop losing patients before they book.
Your practice already spends money getting patients to call, click and enquire. We install the missed-call, follow-up, booking and review system so fewer of those calls go unanswered.
- Setup
- $1,500
- Monthly
- $497
- Live in
- 7 days
For Texas medspas, aesthetic clinics, cosmetic dermatology, and plastic surgery.
Missed-call text-back · Sample SMS
Hi, sorry we missed your call. This is Lumen Aesthetics, want help finding a time?
yes thursday afternoon?
I have Thu 2pm or 4:30, either work?
2pm please, thanks
You're confirmed for Thu 2pm Maya, prep notes coming over.
Voice answer · Sample call
Press play. A patient booked in 49 seconds.
Where practices lose patients
Follow one patient from click to booked visit.
- Traffic
- Call / form / chat
- Response
- Conversation
- Booking
- Show
- Patient
- Review
What happens
A patient calls and nobody answers. They don't leave a voicemail.
Why it matters
They call the next clinic on the list. That clinic answers.
What we install
Missed-call text-back. A text goes out inside 60 seconds and books them in.
Your ads bring them. Your follow-up loses them.
- 12:41Patient calls.
- 12:41Nobody answers.
- 12:42They call another clinic.
- 12:43That clinic answers.
- 12:44Appointment booked.
We fix the part between the first ring and the booked visit.
See it work
Watch a missed call turn into a booking. Then answer as the patient.
Four short demos from front desks like yours. Read along, and pick the reply when it asks.
A missed call gets a reply.
Sample demo with a working clock. Sample data. Nothing here texts anyone.
- 12:41
Incoming call from (512) 555-0148.
- 12:41
No answer. The caller hangs up.
Hi, sorry we missed your call. This is Lumen Aesthetics, want help finding a time?
Your turn. Answer as the patient:
What we install
Kept handles calls and patient follow-up when your team is busy or unavailable.
Phone answering
When your team can't get to the phone, Kept answers and takes the caller's details.
Missed-call text
If someone calls and nobody answers, they get a text so they can leave their details.
Enquiry response
New enquiries get an immediate response instead of waiting.
Booking
Where your setup allows it, patients can book and the details go to your calendar.
Callback requests
If someone wants a call back, Kept takes their details and sends the request to your team.
No-show follow-up
Patients who miss an appointment get a simple way to reschedule.
Patient reactivation
Patients who haven't returned can be contacted with an invitation to book again.
Review requests
After an appointment, Kept can ask patients to leave a review.
Reporting
Calls, missed calls, callbacks, and bookings in one place.
How it works
Seven days of install, then it just runs.
Day 1
Inspect
Day 2
Missed calls
Day 3
Enquiries
Day 4
Booking
Day 5
No-shows
Day 6
Win-back and reviews
Day 7
Test and launch
Economics
You don't need hundreds of extra patients.
Our fee, monthly
$497
Lip filler
~$700
Cheek filler
~$1,400
Morpheus8
~$1,000
Botox
~$500
One additional patient can cover months of the service. Results vary by prices, schedule, and demand.
Sample audit
Austin Aesthetics
| Google rating | 4.6 |
|---|---|
| Reviews | 113 |
| Competitor rating | 4.9 |
| Competitor reviews | 1,446 |
| After-hours response | None detected |
| Online booking | Available |
| Reviews per month | Low |
| First fix | Missed calls and too few reviews |
Sample figures for illustration. Your audit uses your numbers. We never present samples as client results.
Why reviews decide
Patients compare you before they call.
Your practice, sample
4.6
113 reviews
Competitor nearby, sample
4.9
1,446 reviews
You can be good at what you do and still lose the comparison.
The offer
Stop losing patients in 7 days.
$1,500 setup
$497/mo management
Annual $4,970. Extra locations $350 per month each.
- Phone answering
- Missed-call text
- Enquiry response
- Booking
- Callback requests
- No-show follow-up
- Patient reactivation
- Review requests
- Reporting
We build it, we run it. No software to learn.
Questions
Asked in every consult.
Will I need to replace my current software?
No, you keep everything. We sit around your calendar and booking system.
Does this replace my front desk?
No. Your team stays. It covers the gaps: missed calls, nights, busy hours, follow-up.
How quickly can this go live?
Target is 7 days. If we are late, billing starts on the day it actually goes live.
Do I need more patients first?
No, that's the point. This wins back the patients your ads already paid for.
What happens when someone calls after hours?
Voice answers, takes the booking, and moves to text. Nothing sits silent.
Can you work with my existing calendar?
Yes. We connect to what you use. Nothing gets replaced unless you ask.
What happens with past patients?
Eligible lists are welcomed back only with proper consent and opt out. Missing consent gets collected first through intake, site, and email, never assumed, never cold-texted.
Is this AI?
Voice and text replies are automated where your rules allow it: answering, wording, timing. Your team makes the judgment calls. Included where necessary, never sold separately.
How much does it cost?
$1,500 setup plus $497 per month, or $4,970 per year. Day one is $1,997 in total. One flat rate.
Is there an annual option?
Yes. $4,970 per year covers 12 months. Two months free. Detail in Terms.
What about extra locations?
First location full price. Each extra location is $350 per month. Setup is lighter because the first install builds the shared backbone: number, voice, wording, and integrations. Extra sites run on it.
Who is this for?
Owner-led practices with calls and enquiries coming in. If the phone already rings, more of those calls become booked visits.
When is the right time to start?
Once calls and enquiries are coming in. That is when Kept pays off fastest. Earlier than that, put budget into demand first, then come back when the phone rings.
What does the seven-day installation include?
Day 1 inspect. Days 2 to 5 set up voice, calls, enquiries, booking, callbacks, no-show follow-up, win-back, reviews. Day 6 test. Day 7 launch with reporting.
Free audit
Show us your missed calls.
A plain list of every missed patient, priced by what each one costs you. No pushy sales call. Just the list.
7 day install
See the 7 days.
Day by day: what we wire, what you do, and what changes on your schedule.