What happens on a missed call?
The caller gets a text within a minute, day and night, and can leave details, ask questions, or move toward booking.
Kept handles calls and patient follow-up when your team is busy or unavailable.
Kept works alongside your front desk. We set it up around your clinic, your hours, your booking system, and the way you want patients handled.
The pipeline
Every call follows the same path.
Pick a stage to see what happens. The path is the same for every call, day and night.
Step 1 of 5
Patient calls your practice. When your team can’t answer, Kept picks up instantly using your approved wording.
See it work
A missed call, answered in a minute.
Sample
Voice answer · Sample call
Press play to hear a sample call.
Thanks for calling Lumen, this is Bella. How can I help today?
0
Hi Bella, do you have anything for lip filler this Thursday?
4.5
Let me check for you. Thursday at two, or four thirty. Which suits you?
8.9
Two would be great. How much is it, by the way?
14.1
It's $650. Can I take your name and the best number for the confirmation text?
17.5
Sure, it's Maya, and my number is five one two, five five five, oh one four eight.
24.2
Perfect, Maya, you're booked for Thursday at two. I'll text the details right over.
33.9
Thank you so much!
40.1
You're welcome. We'll see you Thursday. Bye for now!
43.3
After launch
The monthly report
You get a simple monthly report showing what Kept handled for your clinic. We use it to keep the setup working as your clinic, team and booking process change.
Sample
What Kept handled
Arrives the first week of each month- Calls answered
- Patient inquiries
- Appointments booked
- No-shows recovered
- Follow-ups sent
- Review requests
The monthly fee covers all of it: calls answered, texts sent, bookings handled, reporting and adjustments. No per-message charges.
FAQ
Questions about how it works.
What happens after hours?
Calls are answered under the same approved rules. Urgent or clinical matters route to the team.
What does the monthly report show?
Calls answered, inquiries, bookings, callbacks, no-shows recovered, reactivations, and review requests.
How does our team take over?
Any conversation can pass to the team with its full history attached, under handoff rules approved before launch.
Show us your missed calls.
We go through your missed calls and the fix order. Then, if you want it, the 7 day setup.