Every request captured
With context. Never a sticky note.
Callback Handling
Your team can’t always take a call straight away. When someone asks to be called back, Kept captures the request, records why they called and makes sure your team has the information they need.
See it work
What happens when someone asks for a callback?
Sample
A callback asked, captured and confirmed.
Sample demo with a working clock. Sample data. Nothing here texts a real patient.
Message 2 of 2
10:02am
- 10:02am
Caller asks for a callback instead of holding.
Got it. The team will call you back today between 2 and 4. What name should I pass on?
Your turn. Choose what the patient replies.
What changes
What changes on every callback request.
We will call you back is where bookings go to die. Nobody owns the task, the number sits on a sticky note, the patient books elsewhere by Thursday.
The desk gets a deadline
Who, why, and by when.
Patients get confirmation
Name, time window and reason by text.
Unreached callbacks escalated
Contacted or escalated. Nothing stays open.
Setup
Set up around your practice.
We configure everything around your practice before launch. You approve the wording, we handle the setup, then we test.
Step 1 of 5
Name, contact details, reason for calling and anything else your team needs.
The details
What it works with, and where it stops.
Works with your setup
Sits beside your phones and task tools. No new software to learn.
Where it stops
We can't make your team dial. We put every request in front of them with a deadline, and keep the patient confirmed. The dialing stays with your team.
More from Kept
Everything else Kept handles.
Everything here is included with Kept.
Missed-Call Text-Back
Every missed call gets a fast path to booking.
See how it worksInquiry Response
No message sits unanswered overnight.
See how it worksVoice Answer
Calls are answered in one ring, then booked or moved to text.
See how it worksNo-Show Recovery
No-shows get reminders and a way back.
See how it worksPatient Reactivation
Past patients invited back, with consent checked first.
See how it worksReview Requests
Asks go out when you say, usually the morning after.
See how it worksAppointment Booking
Two times offered, booked in one step.
See how it worksReporting
See calls, inquiries, bookings, callbacks and other activity in your monthly report.
See how it worksFAQ
Questions practice owners ask.
What counts as a callback request?
Any direct request for a callback, plus other situations you approve in advance. You set the rules once.
How fast must my team call back?
Windows you set, typically same business day. The patient is told the window upfront.
What if the patient doesn't pick up?
If they don't pick up, a text with a booking link follows.
Can requests come from texts too?
Yes, depending on the channels included in your setup.
See how Kept would work for your practice.
Get a free 15-minute audit of your calls, inquiries, booking and response process. We will show you what we find and where Kept could help.