Everything your practice needs to handle calls and inquiries.

Your team can’t be on the phone all day. Kept answers calls, responds to inquiries, helps patients book, and handles the follow-up your team doesn’t have time for.

Get My Free Audit See How It Works

See it work

Everything above, working.

Sample

A missed call gets a reply.

Sample demo with a working clock. Sample data. Nothing here texts a real patient.

Message 3 of 3

12:42

Incoming call from (512) 555-0148.
12:41
No answer. The caller hangs up.
12:41
Hi, sorry we missed your call. This is Lumen Aesthetics. Can we help you find a time?

Your turn. Choose what the patient replies.

Included

What’s included

Everything below is included in your Kept setup. There are no separate packages or add-ons.

Phone answering

When your team can't get to the phone, Kept answers and takes the caller's details.

See how it works

Missed-call text

If someone calls and nobody answers, they get a text so they can leave their details.

See how it works

Inquiry response

Every inquiry gets a fast reply, by voice or text.

See how it works

Booking

Patients book by voice or text, straight onto your calendar. No phone tag for your team.

See how it works

Callback requests

If someone wants a call back, Kept takes their details and sends the request to your team.

See how it works

No-show follow-up

Patients who miss an appointment get a simple way to reschedule.

See how it works

Patient reactivation

We contact patients who haven't returned, with an invitation to book again.

See how it works

Review requests

After an appointment, Kept asks patients to leave a review.

See how it works

Reporting

Calls, missed calls, callbacks, and bookings in one place.

See how it works

Setup

Set up around your practice

Kept is configured around your phone, calendar, services, opening hours, and booking rules.

Your phone number, calendar and booking system stay as they are.

Who does what

Who handles what.

We handle

Configure Kept around your practice
Set up calls, inquiries, booking and follow-up
Write the messages and responses for your approval
Test calls, booking and follow-up before launch
Show your front desk how everything works
Review the results with you each month

You provide

Your existing phone number and booking system
Your services, prices and opening hours
One person who can approve wording and setup decisions
A short walkthrough with your front desk

Your Kept setup will be live within 7 days.

We test everything before launch. If we’re late, billing starts the day Kept actually goes live.

Get My Free Audit

FAQ

Questions about the offer.

What exactly is included?

Phone answering, missed-call texts, inquiry responses, booking, callback handling, no-show follow-up, patient reactivation, review requests, and monthly reporting. Everything on this page, no add-ons.

What do you need from us?

The existing phone number and booking system, services with prices and opening hours, one person who approves wording, and a short walkthrough with the front desk.

How does the setup run?

A 7-day install: inspect, voice, inquiries, booking, follow-up, win-back and reviews, then test and launch. Nothing goes live until the wording is approved.

What stays in place?

The phone number, calendar, and booking system. Nothing gets replaced.

Read the full FAQ