How much does Kept cost?
$1,500 to set up, then $497/month. You can also pay $4,970 annually. Additional locations are $750 setup + $497/month each.
Questions practice owners ask.
Answers to the things you’re probably wondering before getting started with Kept.
Pricing and setup
See full pricingWhen do I pay?
You pay the $1,500 setup fee to start. Your first $497 monthly payment begins when Kept goes live.
What’s included?
The setup and monthly service include calls, inquiries, booking, follow-up, no-show recovery, patient reactivation, review requests and reporting. There are no separate packages or add-ons.
How quickly can Kept go live?
Your setup will be live within 7 days. We test everything before launch. If we’re late, monthly billing starts on the day Kept actually goes live.
Can I pay annually?
Yes. Annual billing is $4,970 for 12 months.
Your team and systems
See how it worksDo I need to replace my current software?
No. Kept works with your existing phone, calendar and booking system where supported.
Do I need a new phone number?
No. Kept can work with your existing practice number.
Does Kept replace my front desk?
No. Your team stays in control of the practice. Kept handles calls and inquiries when your team is busy or unavailable, helps with booking and takes care of agreed follow-up.
What happens if someone needs my team?
Kept can collect the details and pass the request to your team according to the rules you approve.
How much control does my team have?
You approve the wording, services, information and booking rules used by Kept. Your team can take over when needed.
Calls, inquiries and booking
See what’s includedWhat happens when someone calls and my team can’t answer?
Kept can answer the call, handle routine questions and help the caller with the next step.
What happens after a missed call?
Kept can respond to the caller and give them a way to continue the conversation.
Can Kept book appointments?
Yes. Kept can help patients book using your availability and booking process.
Can Kept respond to new inquiries?
Yes. Kept can respond to new inquiries and help move them towards an appointment.
What happens with no-shows?
Kept can contact patients who miss an appointment and give them a simple way to reschedule.
Can Kept contact past patients?
Yes, where appropriate. We work with eligible lists and the contact rules you approve.
Can Kept ask for reviews?
Yes. Review requests can be sent after appointments according to the process you approve.
AI and the service
About KeptIs Kept AI?
Kept uses automated voice and text technology to handle calls and inquiries for your practice. You approve how it responds, what information it provides and when your team should take over.
Will patients know they’re speaking with Kept?
The way Kept identifies itself and handles calls is configured as part of your setup.
What happens if Kept doesn’t know the answer?
It won’t be set up to make things up. Where a question needs your team, Kept can collect the relevant details and pass the request on.
Who is Kept for?
Kept fits established practices that already receive calls and inquiries and want more of them handled promptly.
What types of practices do you work with?
We currently work with Texas practices including medspas, aesthetic clinics, cosmetic dermatology, plastic surgery and private dental.