What patients see when they find your practice and how easy it is to take the next step.
See where your practice is missing opportunities.
A free 15-minute audit of your calls, inquiries, booking and follow-up.
What we check
Eight places practices lose patients.
We look at how your practice handles new inquiries, identify what isn’t working as well as it should, and show you what to fix first.
Reviews
Your Google rating, review volume and how your practice compares with nearby competitors.
Calls
What happens when someone calls during the day, after hours or while your team is already on another call.
Voice Answer
Whether callers get an answer when your team can’t pick up.
Booking
How easy it is for someone to go from inquiry to booked appointment.
Response Time
How quickly new inquiries receive a first response.
Follow-Up
What happens when someone inquires but doesn’t book straight away.
Patient Journey
The experience from the first inquiry through to booking, follow-up and reviews.
What you get
A clear list of what to fix
Issues, ranked
We show you the issues we find, starting with the ones worth addressing first.
Kept or your team
You’ll also see which things Kept can handle and which are better handled by your own team.
Yours to keep
Keep the audit and fix it yourself. There’s no obligation to use Kept.
Book
Request your free audit
Share your practice details and the number you want us to test. With your permission, we test how a new patient can contact you, then walk through what we found in a 15-minute call.
FAQ
Questions about the audit.
What is the audit?
A free 15-minute call where we walk through what we found in calls, inquiries, booking, and follow-up, in fix order.
What do we need to do?
Share practice details and the number to test. With permission, we check how a new patient can reach the practice, then report back.
What do we keep?
The findings list, yours to keep, whether Kept is involved or not. No obligation.
Does it cover reviews too?
Yes. Rating, review volume, and how the practice compares with nearby competitors.