Your medspa CRM vs Kept follow-up.
Your CRM stores patients. Recovery moves them. Most medspa CRMs store patient records well, but the automated follow-up is often never turned on.
This isn't a replacement pitch. Recovery sits beside your CRM and does the jobs the CRM was supposed to do.
| Area | Existing CRM | Kept recovery |
|---|---|---|
| Response | Depends on finished automations. Often none. | Instant replies from day 7. |
| Booking | Booking links exist. Nobody sends them fast. | Links sent in under a minute. |
| Follow-up | Campaigns drafted, rarely launched. | Follow-up and win-back running and managed. |
| Reviews | A feature nobody switched on. | Timed asks running from day 7. |
| Implementation | Already paid for, half used. | 7 days, around your CRM. No migration. |
| Management | Whoever has time. | Us, monthly. |
| Reporting | Reports you have to build yourself. | One report that shows recovered bookings. |
Fair verdict.
Keep your CRM. It stores history well.
Add recovery if the automations never got finished. Finishing them is the service.